Return, Exchange & Cancellation
|Request made within 24 hours after order was placed||FULL refund|
|Request made after 24 hours after order was placed (for made upon order, e.g costumes)||Not allowed|
|Request made after 24 hours after order was placed (for non made upon order)||90% refund + shipping|
|Request made after shipped||Please see Return policy below|
- Exchange is applicable when you received defective items, and we will send you replacement.
- Exchange is not applicable if the wrong size is selected by the customer.
- Made upon order - Return is not applicable due hygiene purpose & products are tailored made.
Others - The items can be returned at buyer's cost and 90% refund will be granted if approved, exclude shipping fee. Returned item must be in original/ unused/ unopened/ sealed condition.